These Terms and Conditions ("Agreement") govern the issuance of the Bonus Vacation Certificates ("Certificates") issued by Total Concierge ("Issuer," "we," "us," or "our"). By accepting the Certificate, the holder ("Holder," "you," or "your") agrees to these terms and conditions.
1. Certificate Details:
- The Bonus Certificate is a bonus offer from Total Concierge to our clients, issued by one of our travel partners Odenza Travel or Sunrise Premium Vacations
- The Certificate is valid for a bonus vacation as detailed on the Total Concierge website and the certificate itself.
2. Eligibility:
- The Certificate is only valid for individuals who meet the eligibility criteria outlined in their specific vacation package.
- This Certificate cannot be exchanged for cash.
3. Validity Period:
- The Certificate is valid for a limited time only, as specified on the certificate
- The expiration date is printed on the Certificate and/or the specific terms and conditions of each certificate.
4. Redemption:
- To redeem the Certificate, the Holder must use the unique code at the time of purchase and contact the travel partner who issued the certificate as outlined in the email you received with the certificate number and redemption instructions.
- The Certificate is redeemable only for the specified bonus and cannot be applied toward taxes, shipping, or other fees unless explicitly stated.
5. Restrictions:
- The Bonus Certificate is valid only for the specific vacation as outlined in the terms & conditions of each certificate.
- The Certificate cannot be combined with any other promotions, discounts, or offers unless specified.
- The Certificate cannot be used for gift cards, memberships, or other non-eligible items.
6. Limitations:
- The Certificate may have a maximum redemption limit or a minimum purchase requirement, as detailed in the terms & conditions of each certificate.
- The Certificate is subject to availability and may not be redeemed for cash, credit, or refund, unless required by law.
7. Expiration and Forfeiture:
- The Certificate will expire on the date specified on the Certificate itself or supplied in the email with the redemption information.
- Expired Certificates will not be honored, and the Holder will forfeit any remaining value.
8. Fraud and Abuse:
- The Holder agrees not to engage in fraudulent activities or misuse the Certificate in any way.
- Total Concierge reserves the right to invalidate the Certificate if it is determined that the Holder has engaged in fraudulent or abusive behavior.
9. Modification or Termination:
- Total Concierge reserves the right to modify, suspend, or terminate this Bonus Program and the related Bonus Certificate at any time without prior notice, except as required by applicable law.
10. General Conditions:
- Total Concierge is not responsible for lost, stolen, or damaged Certificates.
- By accepting the Certificate, the Holder acknowledges and agrees to these Terms and Conditions.
- Any disputes arising out of or in connection with this Bonus Certificate will be governed by the laws of Wyoming, and the courts located in Wyoming will have exclusive jurisdiction.
11. Contact Information: