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Frequently Asked Questions

Your Questions Answered

How does the bonus program work?

Once you decide which bonus certificate you are interested in you can contact your account manager or concierge so they can assist you in purchasing your certificate

How often can I travel on a bonus program?

Each certificate can be used once per household in a 12-month period.

Can I combine my certificates?

Technically, yes you can but we don't recommend it because the availabilty is set by our travel partners so we can't guarantee any dates would line up properly.

Can I gift my certificates?

Yes. In 2025 we started a gifting program where you can gift up to 5 certificates without it affecting how many are available for your use.

Can I invite others to join me?

Yes, all the certificates allow for you to add addtional travelers at a reduced rate.

Can I extend my time?

Depending on the availability at the property it is possible to add days to your trip at a reduced rate.